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Where is my order?

Written by Ellie
Updated 3 months ago

When your order has been printed and dispatched you will get an email.

Depending on what shipping option you selected (can be found on your order confirmation email) this will contain a tracking link or for an untracked package a dispatch confirmation.

Sometimes the Shipping provider's tracking page lacks details, particularly with non-UK, US, or EU shipments so we use https://parcelsapp.com to double check. You can put your tracking number in here and it should show your package's full journey.

Please allow at least 2 weeks for orders to arrive.

We are seeing that orders with untracked shipping can take up to 15 working days (around 3 weeks) to arrive. 

COVID 19 hygiene and safety measures mean that there are still delays. Postage and delivery is dependent on the country - this is changing frequently, so we urge you to check what the situation is in your location. 

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