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Where is my order?

Written by Ellie
Updated 3 months ago

When your order has been dispatched we will send you an email.

Depending on the shipping option selected (found on your order confirmation email) you will receive tracking info or, for an untracked package, a dispatch confirmation.

Sometimes the shipping provider's tracking page lacks details, particularly with non-UK, US, or EU shipments so we use https://parcelsapp.com to double check. Enter your tracking number and you should see your package's full journey.

Please allow up to 2 weeks for orders to arrive.

Note: We are seeing that orders with untracked shipping can take up to 28 working days (around 4 weeks) to arrive. See our delivery times page for more details

COVID 19 hygiene and safety measures mean that there are still delays. Postage and delivery is dependent on the country - this is changing frequently, so we urge you to check the situation in your location. 

Thanks!

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